Privacy Policy

1. Shine’s commitment to maintaining your privacy
Shine’s Privacy Statement has been created because we value our customerrs and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for our website.

2. Collecting information on Shine visitors
Shine collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Shine utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. We do not sell or share any information with third parties.

IP Addresses
Shine’s web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

3. Collecting information on Shine customers
We collect personal information about you in order for you to take full advantage of Shine’s services. To do this it may be necessary for you to provide additional information to Shine as detailed below.

4. Credit/Debit Card Details 
Credit Card details are only sorted for the processing of payment and will be deleted once payment is processed.

5. Email communications from Shine
Shine also provides you with selected information about our services in our email newsletter. This free service is sent to registered customers and you can opt out at any time by e-mailing info@shinewindows.co.uk with the subject head 'Opt Out'. We may also make you aware of additional products and services which form part of your relationship with Shine.

6. Storage & Security of Personal Information
Shine takes all reasonable steps to ensure the security of our system. You may contact us at any time to ensure your information is accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. 
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Shine. However, Shine will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Shine site.

7. Feedback
Shine welcomes ideas and feedback about all aspects of the servvices we provide, and our website. We store feedback that customers send to us. This feedback will be used to administer and refine our services and may be shared with Shine partners either in aggregate form or with specific identifying characteristics removed.

8. Privacy & Site Changes
From time to time, Shine may review and update its privacy statement. Revised versions will be updated on the website.